Shipping policy

Order Processing

  • Orders are processed within 5-7 business days unless otherwise stated.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location and the selected shipping method. Delivery times may vary due to carrier delays, weather conditions, holidays, or customs processing (for international orders).

International Shipping

  • International shipping is available to select countries.

  • Import duties, taxes, and brokerage fees are not included in the product or shipping price. These charges are the buyer’s responsibility and vary by country.

  • We cannot guarantee shipping times due to potential customs delays.

Customs, Duties & Taxes

Customers are responsible for all customs fees, duties, taxes, or brokerage charges upon delivery. If a shipment is refused due to these costs, shipping costs and return fees are non-refundable.

Tracking Your Order

A tracking number will be sent to you by email once the order is shipped. Please allow up to 24–48 hours for the tracking status to update.

Lost, Stolen, or Damaged Packages

  • We are not responsible for packages that are lost, stolen, or damaged in transit.

  • If your package shows as delivered but you have not received it, please contact the carrier directly.

  • If your package arrives damaged, please contact us within 48 hours with photos of the damage at heavyfootworks@outlook.com.

Wrong Address Disclaimer

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at heavyfootworks@outlook.com. If the order has already shipped, we cannot make changes.

Returns Related to Delivery Issues

If a package is returned due to an incorrect address, refusal to pay customs or duties, or failure to collect the package, the cost of shipping and any return fees will be deducted from your refund.

Order Changes & Cancellations

If you need to modify or cancel your order, contact us at heavyfootworks@outlook.com immediately. We cannot guarantee changes after the order has been processed.